Privacy policy

Privacy Policy

Maison Omero
Last updated: December 1, 2025

Maison Omero operates this website and the associated online store (collectively, the “Services”) to allow you to explore our creations, place orders, and benefit from a secure and personalized shopping experience.

This Privacy Policy explains how we collect, use, disclose, retain, and protect your personal information when you access or use the Services, make a purchase, create an account, subscribe to our communications, or contact us. By using our Services, you acknowledge that you have read and understood this Privacy Policy.

In the event of any inconsistency between our Terms of Sale/Terms of Use and this Privacy Policy, this Privacy Policy shall prevail with respect to the protection of personal information.

1) Definitions

Personal information / personal data: any information that identifies you directly or indirectly (e.g., name, email address, postal address, online identifiers), or that can reasonably be associated with you.
Anonymized or de-identified information that no longer allows you to be identified is not considered personal information.

2) Personal information we collect

Depending on how you interact with the Services, we may collect the following categories of information:

a) Identification and contact information

First and last name, billing and shipping address, email address, phone number.

b) Order and transaction information

Products viewed, added to cart or wishlists, orders, returns, exchanges, cancellations, purchase history, amounts, currency, and confirmations.

c) Payment

Payments are processed through third-party payment providers. Depending on the payment method, we receive limited information such as payment confirmation, status, and transaction identifiers.
We do not store full payment card numbers when processing is handled by these providers.

d) Customer account information (if you create an account)

Login credentials, password (stored in encrypted/secure form by the relevant systems), preferences, and settings.

e) Communications and customer service

Content of your communications with us (emails, contact forms, customer service requests), attachments, and exchanges related to an order.

f) Technical and usage data

IP address, device type, browser, operating system, unique identifiers, logs, pages viewed, time spent on the site, interactions, and referrer information.

g) Cookies and similar technologies

Cookies, pixels, tags, and similar technologies used to operate the website, measure audience and performance, improve user experience, and, depending on your choices, personalize certain communications or advertising.

3) Sources of collection

We collect your personal information:

  • Directly from you (orders, account creation, forms, newsletter subscriptions, customer service communications)

  • Automatically through your browsing activity (cookies and logs)

  • From service providers involved in delivering the Services (payment, hosting, shipping, analytics, support, marketing)

  • From partners when you interact with them through our Services (e.g., social media tools or integrations), in accordance with your settings and consents

4) Purposes of use

We use your personal information to:

a) Process and manage your orders

Processing purchases, billing, payments, shipping, delivery, returns, exchanges, and after-sales service.

b) Provide and improve the Services

Operating the website, personalization (e.g., language, preferences), usability improvements, performance measurement, troubleshooting, and maintenance.

c) Communications and customer relationship management

Responding to your inquiries, sending notifications related to your orders and customer service, and providing essential service-related information (e.g., important changes).

d) Marketing (subject to your choices)

Sending offers and news by email or SMS where you have consented or where permitted by law. You may unsubscribe at any time via the unsubscribe link or by contacting us.

e) Security and fraud prevention

Securing payments, detecting suspicious activity, protecting the website, preventing abuse, and securing transactions.

f) Legal obligations and dispute management

Compliance with applicable laws, accounting retention, prevention and management of claims, protection of our rights, and responding to valid legal requests.

5) Legal bases (Canada / Québec / EU / USA)

Depending on your place of residence, our processing activities are based on:

  • Performance of a contract (processing and delivering an order)

  • Your consent (e.g., newsletters, certain cookies)

  • Our legal obligations (accounting and tax requirements)

  • Our legitimate interests (security, website improvement, fraud prevention), while respecting your rights

6) Sharing and disclosure of personal information

We may share your personal information only when necessary, including with:

  • Payment service providers (transaction processing)

  • Carriers and logistics providers (shipping and returns)

  • Technical service providers (hosting, maintenance, security, storage, support)

  • Analytics and performance tools (audience measurement, statistics)

  • Marketing service providers (email/SMS delivery, advertising campaigns), subject to your preferences and consent

  • Authorities where required by law or in response to a valid legal request

We do not sell your personal information in the traditional sense. However, certain advertising activities may be considered “sharing” under specific local laws. Where applicable, you may exercise your rights (see Section 10).

7) Cookies and preferences

You may manage your cookie preferences through:

  • the consent management tool displayed on the website (when available), and/or

  • your browser settings (to delete or block cookies)

Blocking certain cookies may affect the functionality of some features.

8) International data transfers

Your personal information may be processed or stored in countries other than your country of residence (e.g., international servers and service providers).
When transferring data outside your jurisdiction, we implement reasonable safeguards such as contractual protections, confidentiality commitments, and appropriate technical and organizational measures, in accordance with applicable law.

9) Data retention

We retain your personal information only for as long as necessary to fulfill the purposes described, including:

  • the time required to process your order and provide customer support

  • retention periods required for accounting and legal obligations

  • dispute management and protection of our rights

10) Your rights (Canada / Québec / EU / USA)

Depending on your place of residence, you may have rights including:

  • Access to your personal information

  • Correction of inaccurate information

  • Deletion/erasure (subject to legal limitations)

  • Objection to or restriction of certain processing activities

  • Data portability (particularly in the EU, in certain cases)

  • Withdrawal of consent (e.g., marketing) at any time

  • Advertising preferences, including opting out of certain targeted advertising where permitted by law

Québec (Law 25)

If you reside in Québec, you may request in particular:

  • access to and correction of your information, and withdrawal of consent

  • information about the categories of third parties with whom your information is shared

  • information about transfers outside Québec, where applicable

To exercise your rights, please contact us. (see Section 13).
We may request identity verification before processing your request, as permitted by law.

11) Security

We implement reasonable security measures (technical, administrative, and organizational) to protect your personal information.
However, no system is completely secure, and we cannot guarantee absolute security. We recommend avoiding the transmission of sensitive information through unsecured channels.

12) Children’s data

Our Services are not intended for minors. We do not knowingly collect personal information from minors. If you believe that a minor has provided us with personal information, please contact us so that we may delete it where permitted by law.

13) Complaints and contact (Privacy Officer)

For any questions, requests relating to your rights, or complaints regarding our privacy practices, you may contact us at:

Maison Omero
📧 Contact us
📍 204 Rue du Saint-Sacrement #300, Montréal, QC, H2Y 1W8, Canada

If you reside in the European Union, you may also lodge a complaint with the data protection authority in your country of residence.

14) Changes to this Policy

We may update this Privacy Policy to reflect operational, legal, or regulatory changes. The revised version will be published on this page with an updated date.