Terms of service

OVERVIEW

Welcome to Maison Omero. The terms “we,” “us,” and “our” refer to Maison Omero.

We operate this website and the associated online store, including all information, content, features, tools, products, and related services (collectively, the “Services”), in order to provide you with a secure, seamless, and personalized browsing and shopping experience.

The Terms and Conditions set out below, together with any policies referenced herein (collectively, the “Terms”), define your rights and responsibilities when you access, use, or make a purchase through our Services.

Please read these Terms carefully, as they contain important information regarding your rights, including provisions relating to exclusions and limitations of liability.

By visiting, browsing, interacting with, or using our Services, you agree to be bound by these Terms and by our Privacy Policy.
If you do not agree with all or any part of these Terms or our Privacy Policy, you must not access or use our Services.

SECTION 1 — ACCESS, LEGAL CAPACITY, AND ACCOUNT

By accepting these Terms, you represent that:

  • You are of the age of majority in your province, state, or country of residence and have the legal capacity to enter into a contract; or, if you are a minor in your jurisdiction, that you are using the Services under the supervision and with the consent of a parent or legal guardian.

  • You will use the Services for lawful purposes and in compliance with these Terms.

To use certain features of the Services (account creation, ordering, payment, delivery, customer service), you may be required to provide certain information, including your email address and billing, payment, and shipping details.

You represent and warrant that all information provided is accurate, complete, current, and that you have the necessary rights to provide it. You agree to update such information as required.

If you create an account, you are responsible for:

  • maintaining the confidentiality of your login credentials;

  • all activities carried out through your account;

  • safeguarding your password.

You may not transfer, sell, assign, or license your account to any third party. We reserve the right to suspend or close an account in the event of abusive, fraudulent, or non-compliant use.

SECTION 2 — OUR PRODUCTS

We strive to present our creations as accurately as possible (photographs, descriptions, specifications). However:

  • the display of colors, reflections, materials, or proportions may vary depending on your screen, device, and settings;

  • slight variations may occur, particularly with materials, finishes, and natural stones, each of which may display unique nuances, veins, or inclusions inherent to their nature.

We do not guarantee that the appearance of a product displayed on your screen will perfectly match the product received.

Descriptions, prices, collections, and availability may be changed at any time, without notice, at our sole discretion. We may also limit quantities per order, per customer, or by geographic area.

SECTION 3 — ORDERS

When you place an order, you submit an offer to purchase. We reserve the right to accept, refuse, or cancel any order, including in the event of:

  • product unavailability;

  • an obvious error (price, description);

  • suspected fraud or abuse;

  • incomplete or inaccurate payment or shipping information.

An order is deemed accepted when we send you an order acceptance confirmation (by email or other confirmation method) and/or when the order is shipped. Payment must be received and processed before the order is fulfilled.

Please review your order carefully before submitting it. Once accepted, an order may no longer be modifiable or cancellable.

Returns, exchanges, and refunds are governed exclusively by our Return and Refund Policy.

You represent and warrant that your purchases are for personal use (or as gifts) and not for commercial resale, export, or distribution.

SECTION 4 — PRICES, TAXES, AND BILLING

Prices, promotions, and offers may change without notice. The price charged is the price displayed at the time of order confirmation and will appear on your order confirmation.

Unless otherwise stated, displayed prices do not include:

  • applicable taxes;

  • shipping fees;

  • customs or import duties (where applicable, depending on the delivery country).

You agree to provide accurate purchase and payment information and to keep it up to date. You authorize us and our payment service providers to carry out the necessary checks to prevent fraud and secure transactions, within the limits permitted by law.

SECTION 5 — SHIPPING AND DELIVERY

Shipping and delivery times are provided for informational purposes only and are not guaranteed. We are not responsible for delays caused by carriers, customs authorities, weather conditions, or any event beyond our control.

We remain available to assist customers in resolving any delivery issue should one arise.

SECTION 6 — INTELLECTUAL PROPERTY

All content and elements of the Services (including trademarks, logos, text, visuals, photographs, videos, design, layout, graphic elements, and product content) are the exclusive property of Maison Omero or its licensors and are protected by applicable intellectual property laws.

You are granted a strictly personal and non-commercial right of access and use. Any reproduction, modification, distribution, publication, extraction, or exploitation, in whole or in part, without prior written authorization, is prohibited.

The names, logos, and slogans of Maison Omero are protected distinctive signs. Any unauthorized use may constitute infringement.

SECTION 7 — THIRD-PARTY TOOLS, SERVICES, AND FEATURES

Certain features may rely on tools or services provided by third parties (e.g., payment processing, shipping, analytics). Access to such tools is provided “as is” and “as available.” We do not control these third-party services and are not responsible for any interruptions or malfunctions attributable to them.

SECTION 8 — THIRD-PARTY LINKS

The Services may contain links to websites or platforms operated by third parties. We do not control their content or practices. Any use of third-party services is at your own risk. We encourage you to review their privacy policies and terms of use.

SECTION 9 — PRIVACY POLICY

Personal information collected through the Services is processed in accordance with our Privacy Policy. By using the Services, you acknowledge that you have read and understood it.

SECTION 10 — REVIEWS, COMMENTS, AND FEEDBACK

If you submit, post, or transmit reviews, suggestions, ideas, comments, photos, messages, or other content (“Feedback”), you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, adapt, publish, and display such content for purposes related to the Services (e.g., improvement, promotion, communication), unless prohibited by law.

You represent and warrant that your Feedback:

  • belongs to you or that you have the necessary rights to provide it;

  • does not infringe any third-party rights (copyright, trademarks, privacy, etc.);

  • does not contain unlawful, defamatory, offensive, or malicious content.

We reserve the right to moderate, refuse, or remove any content that violates these Terms.

SECTION 11 — ERRORS, INACCURACIES, AND OMISSIONS

We may correct any errors, inaccuracies, or omissions (e.g., pricing, descriptions, fees, availability) and update information or cancel an order in the event of an obvious error, at any time, including after order submission.

SECTION 12 — PROHIBITED USES

You agree not to use the Services:

  • for unlawful or fraudulent purposes;

  • to infringe our rights or the rights of others;

  • to transmit malicious content (viruses, scraping, phishing, etc.);

  • to disrupt the security or operation of the Services.

We may suspend or terminate access to the Services in the event of a violation of these Terms.

SECTION 13 — TERMINATION

We may suspend or terminate your access to the Services at any time in the event of a breach of these Terms or abusive use. Payment obligations remain due for any orders placed.

Provisions which by their nature should survive termination shall remain in effect (including intellectual property, limitation of liability, indemnification, governing law).

SECTION 14 — DISCLAIMER OF WARRANTIES

To the extent permitted by law, the Services and products are provided “as is” and “as available,” without any express or implied warranties, including as to continuity, error-free operation, or fitness for a particular purpose.

Some jurisdictions do not allow certain exclusions; therefore, parts of this section may not apply to you.

SECTION 15 — LIMITATION OF LIABILITY

To the fullest extent permitted by law, Maison Omero shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of the Services or the purchase of products, including loss of profits, loss of data, or business interruption.

Our total liability for any claim related to an order is limited to the amount actually paid for the order in question, unless mandatory legal provisions provide otherwise.

SECTION 16 — INDEMNIFICATION

You agree to indemnify and hold harmless Maison Omero from any third-party claim arising from your breach of these Terms, the law, or the rights of a third party.

SECTION 17 — SEVERABILITY

If any provision is found to be unlawful, void, or unenforceable, the remaining provisions shall remain valid and enforceable.

SECTION 18 — ENTIRE AGREEMENT

These Terms, together with the related policies, constitute the entire agreement between you and Maison Omero and supersede any prior agreements or communications relating to the Services.

SECTION 19 — ASSIGNMENT

You may not assign your rights or obligations without our prior written consent. We may assign all or part of our rights and obligations, including in the event of a reorganization or transfer of business, in compliance with applicable law.

SECTION 20 — GOVERNING LAW AND JURISDICTION

These Terms are governed by the laws applicable at the place of establishment of Maison Omero, subject to mandatory consumer protection rules applicable in your place of residence.

Unless otherwise required by law, any dispute shall be submitted to the competent courts of the jurisdiction of Maison Omero’s registered office, in Québec, Canada.

SECTION 21 — CHANGES TO THE TERMS

We may modify these Terms at any time. The most recent version is available on this page. In the event of material changes, we will post a notice as required by law. Continued use of the Services following publication constitutes acceptance of the updated Terms.

SECTION 22 — CONTACT INFORMATION

For any questions regarding these Terms, please contact us at:

Maison Omero

Contact
📍 300-204 Rue du Saint-Sacrement, Montréal, QC, H2Y 1W8