Shipping

Every piece is carefully packed and handed to a trusted carrier, with tracking, insurance and signature on delivery.

Where we ship

  • Canada
  • United States
  • France
  • Other selected international destinations. If your country is not offered at checkout, contact us.

Order preparation

  • Sterling silver bracelets, in stock: 3 to 5 business days after payment.
  • Gold or platinum bracelets, made to order: 6 to 8 weeks.
  • Earrings (18k gold or platinum 950 only), made to order: 6 to 8 weeks.
  • Bespoke pieces: timing given when you order.

Estimated delivery times

  • Canada: 3 to 6 business days
  • United States: 3 to 9 business days
  • France: 3 to 9 business days

Fees, customs and taxes

Shipping fees are calculated and shown at checkout. For international orders, customs duties and local taxes are paid by the recipient.

Tracking

You receive a confirmation email with a tracking number as soon as your order ships.

Full shipping policy

Client service

Contact us

Our client advisors are happy to help with any request.

Hours (ET)Monday to Friday: 9 am to 9 pmSaturday: 10 am to 6:30 pm
Maison OmeroMontréal (Québec) H2Y 1W8, Canada
Instagram@maisonomero
We reply within 24 to 48 business hours.